At Cigarettesclub.com we have a commitment to Quality Products, Superior Service and a team of Highly Trained Specialists with your customer satisfaction as their number one priority.
We take pride in our reputation for quality and excellent products and 100% Guarantee Customer Satisfaction. If for any reason something goes wrong, please Contact Us and we will work to resolve the issue quickly and as professionally as we can.
IMPORTANT!!! Please read carefully.
“You will receive the tracking number(s) of Your order once it is shipped (approximately two business days). If You have one tracking number, and have received half of You order and the other half is missing, please contact us at our email address [email protected] and request full list of Your tracking numbers. Be sure to check the spam folder in your email for replies.”
Shipping Methods: AIRMAIL EXPRESS PRIORITY MAIL and AIRMAIL REGISTERED MAIL
Orders are shipped by Registered/Express Mail from outside USA, therefore someone must be available to sign for the package during business hours.
DELIVERY TIMES AND COSTS
DHL EXPRESS WORLDWIDE
Delivery Time: 6-9 working days from shipping date (excludes weekends and public holidays).
Shipping Cost: $16.99/Carton
Delivery Time: 9-14 working days from shipping date (excludes weekends and public holidays).
Shipping Cost: $7.99/Carton
Delivery Time: 16-24 working days from shipping date (excludes weekends and public holidays).
Shipping Cost: FREE
If your order takes longer or you think that it is lost, do not rush to worry. Please contact our team and we will solve your problem as soon as possible. In some rare cases, your packages may be delayed during the delivery process for several days.
If you think that your packaging has been lost because the tracking information has not been updated for a long time, we will ask the postal service to check it (this may take even two weeks) and provide an answer to your enquiry.
Such is the nature of the online tobacco industry that we can reship your order if it has been returned to us or was really lost.
If your order has been lost or returned to the sender and you no longer want to receive it, you can request a refund and we will refund you within three days.
You may check here for Online Order Status and Tracking Numbers updates.
ADDITIONAL SHIPPING INFORMATION
All products are shipped DISCREETLY in a plain mailing box, with no indication as to the contents.
All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional shipping fee when reshipped.
At its discretion, the post service will attempt one to two deliveries. If someone is not present to accept the package, it may decide not to leave it at the designated address and the package may be held for pick up at your local post office or returned to sender.
If your package is not left at the designated address, please contact your local post office for details .
We do not ship to APO/FPO addresses.
If you have any other questions regarding Shipping and Deliveries please don’t hesitate to Contact Us and we will do our best to get back to you with a reply as soon as possible